Our 1-year workmanship warranty
If something in your project falls short in the first year, we coordinate the fix at no cost to you. Here is how it works.
How fast we respond
- to acknowledge your claim
- 3 business days
- to send you a written plan to fix it
- 10 business days
Complex issues can take longer. If yours does, we send you an updated timeline.
When coverage starts
Your warranty runs for one year from the Date of Substantial Completion. That’s the day you sign off on completion in your client portal or pay the final invoice, or the day a certificate of occupancy is issued, whichever comes first.
We confirm that date in writing when we close out your project.
What’s covered
Workmanship. The work on your project is done professionally, to industry standards and local building codes. If there’s a defect in the workmanship, we have the trade partner who did the work fix it, at no cost to you.
Drywall. As long as the drywall has been properly maintained, we cover:
- Blisters in tape
- Cracks over door and window frames or archways
- Trowel marks
- Texture defects
- Cracking
- Excessive nail pops
- Exposed corner beads
A drywall repair doesn’t restart or extend your one year.
Materials we source. If a product we bought for your project has a manufacturer defect, we handle the claim with the manufacturer or supplier during your first year. There’s no charge for our time.
One point of contact for the first year
During your first year, you don’t chase anyone down. We’re your single point of contact, and we coordinate every fix with the trade partner who did the work.
Mike Simon, Project Manager
Mike is your point of contact from permits and scheduling through warranty.
Your Warranty Information Package
At closeout, you get each trade partner’s contact information, a summary of their warranty terms and how long they last, and copies of their written warranties where available.
Those warranties come from the trade partners and manufacturers, not from Oak City Homes. After your first year, you contact them directly.
How to request warranty service
- Send a message through your JobTread client portal. If the portal is down, email your project manager with “Warranty Claim” in the subject line.
- Tell us what you’re seeing: a description of the problem, when you first noticed it, where it is, and photos.
- We acknowledge your claim within 3 business days.
- We send a written plan within 10 business days, then coordinate the fix with the right trade partner.
Report problems as soon as you notice them. Waiting can make an issue harder to look into and fix.
What’s not covered
- Normal wear and tear
- Damage from a lack of maintenance or misuse, such as letting caulk and sealants go or skipping care instructions
- Floods, storms, hurricanes, earthquakes, and other natural disasters
- Work or changes made by you or anyone else after completion, without our written approval
- Water damage from conditions outside the work we did
- Problems that existed before your project and weren’t part of it
- Defects in materials you supplied yourself
Your part
- Keep up with regular maintenance, using the recommendations we give you at closeout
- Follow the manufacturer’s care instructions for everything installed
- Give us and our trade partners reasonable access for inspections and repairs
- Ask us in writing before changing or repairing a covered area yourself
If you sell your home
The warranty can transfer once to a new owner during your first year. Send us written notice within 30 days of the sale, the new owner agrees to the terms in writing, and we confirm the transfer in writing.
The new owner’s coverage ends on the original date.
This page is a summary. Your warranty agreement governs.
Fall in love with your home again
Start with a free discovery call about your goals, timeline, and budget. You’ll know where you stand before you sign anything.